FAQ | Frequently Asked Questions

Here you will find some of the general questions our customers ask. If your question remains unanswered, please contact us!

We usually respond to you within 24 hours.

Order

You can pay for your order via PayPal, Klarna invoice 30 days, instant bank transfer via Klarna, credit card (American Express, Maestro, Mastercard, Visa).

It may happen that your confirmation email is automatically assigned to your spam folder.

Please check your spam folder in advance.

If you have not received your confirmation email, please contact us using the contact form and we will resend your order confirmation immediately.

Since we always strive to process the goods as quickly as possible, a cancellation or change of the order is unfortunately not always possible.

Please contact us immediately: Contact form

Shipment

What influences the shipping time of your order?

  • time of your order
  • Upcoming holidays

Current delivery time: 2-4 working days (Due to high demand)

Your trust is important to us. That's why we do everything we can to reliably adhere to our delivery times.

We will send you an email after your order has been dispatched. This email will contain your tracking number.

To protect the environment, we do not use paper invoices. We will of course send you your invoice by email .

You can return your ordered goods within 14 days of receipt in accordance with our cancellation policy .

If you would like to return your goods, please see here: Returns & Refunds .